Terms and conditions

1. Who is responsible?

The responsible landlord is: Welcome Scandinavia AB, Gammelbyn Rattsjöberg, 685 94 Torsby.
Organisation number: 556684-6571.

As landlords we are obliged to ensure that:

  • You receive written confirmation of your booking
  • You receive documentation and details of where to pick up the key after paying the rent
  • The cottage agrees with the description. We are not responsible for any promises the owner or his contact person my have made directly to you without our knowledge and which we were not aware of or ought to have been aware of. (Try to obtain promises in writing for safety’s sake)
  • You are informed of any important changes concerning your booking
  • You may use the cottage from 4 pm on the agreed day of arrival until 12 am on the day of departure, unless otherwise confirmed
  • If you are not satisfied with the cottage you should contact us. See below.

2. When does my booking become binding?

You and we are bound to the lease as soon as we have confirmed your booking and you have paid the application fee (or all the rent).

3. When should I pay?

You pay the application fee which is 10 % of the rent within 10 days of the date on which we sent the confirmation to you. It will be deducted from the rent. The rest of the rent should be paid no later than 30 days before the agreed day of arrival.

If you booked later than 30 days in advance, all the rent should be paid at the latest within 10 days, but no later than the day before arrival.

4. What happens if I don’t pay on time?

If you don’t pay the application fee on time, we have the right to cancel your booking. I you fail to pay the rent this count as a cancellation on your part and in that case the rules for cancellation apply.

5. What are the rules if I want to cancel?

You can cancel in writing through us or through the place that took your booking. A cancellation is not valid if it takes place through another party or is sent to the cottage. We are obliged to confirm your cancellation in writing.

If you cancel:

  • 30 days before arrival you have to pay 10 % of the rent
  • 29-22 days before arrival you have to pay 30 % of the rent
  • 21-15 days before arrival you have to pay 50 % of the rent
  • 14-7 days before arrival you have to pay 80 % of the rent
  • 6 or less days before arrival or in case of no-show you have to pay 90 % of the rent

6. What if something happens to me?

We recommend travel cancelation insurance. Welcome Scandinavia AB does not offer the possibility of buying travel cancelation insurance. Please contact your private insurance agency.

7. What are my obligations?

You must take good care of the cottage and follow the rules and regulations which apply. You are personally responsible for any damage to the property and its contents through your own negligence or that of someone in your party.

You must not use the cottage for any purpose other than what was agreed on at the time of booking (normal leisure purposes). No more people than you stated on booking are allowed to stay overnight in the cottage or on its grounds.

You must clean properly before you depart. If you fail to do so we will do the cleaning at your expense. If you do not want to clean the cottage you can buy the service from us. You have to let us know at least 2 days before your departure if you would like to buy the cleaning service.

8. What are my rights?

Any complaints have to be communicated to us as soon as possible, preferably within 3 days from the day of arrival. Any defects which occur during your stay have to be reported immediately so that we have the opportunity to correct them.

You are entitled to put another person in your place and we have to accept that person unless we have special reasons for refusing. If you intend to do so you must inform us before the date of taking possession.

If we do not provide the cottage in the promised condition or at the right time and we cannot offer you another cottage that differs so little from the one you booked that this is of no significance to you, you are entitled to cancel the lease. In this case we have to reimburse everything you have paid us and compensate you for your proved and reasonable costs, with a deduction for the benefit you may have had from the cottage.

Instead of cancelling the lease, you may demand reduction of the rent.

9. War, natural disasters, strikes, etc.

You and we have the right to depart from the lease if the cottage cannot be supplied due to military operations, natural disasters, labour market conflicts, and protracted interruptions in the supply of water or energy, fire or other similar major occurrences which neither you nor we could have foreseen or influenced. Under such circumstances we are obliged to reimburse what you have paid with a deduction for the benefit you may have had from the cottage.

10. What happens if we do not come to an agreement?

Tell us about any complaints immediately. Bear in mind that your chances of obtaining redress may diminish if you delay in making your complaint. If we don’t agree, you can contact Allmänna Reklamationsnämnden (the National Board for Consumer Complaints) which consists of an impartial chairman and a number of representatives of travel organizers and consumers. The address is: Box 174, S-101 23 Stockholm, Sweden (www.arn.se).

General conditions for renting cottages and flats adopted by the Swedish Tourism Trade Association on 29 May 1990 following discussions with the National Board for Consumer Policies.